Question 1

Does SwissCleanMove operate throughout Switzerland?

Accepted Answer

Yes, we offer our services (moving, cleaning, facility services) nationwide, with a focus on the Seeland, Bern, Zurich, Basel, and other regions.

Question 2

How can I request a quote?

Accepted Answer

You can easily request a free, no-obligation quote using the online form on our website.

Question 3

Are your employees insured?

Accepted Answer

Yes, all our employees are fully insured, and we hold comprehensive public liability insurance.

Question 4

Do you offer on-site visits?

Accepted Answer

Yes, for larger moves or extensive cleaning jobs, we offer free on-site viewings.

Question 5

How long does it take to receive a quote?

Accepted Answer

You will generally receive our quote within 24 hours of your request.

Question 6

Can services be combined?

Accepted Answer

Yes, we offer attractive combination packages, for example, moving and end-of-lease cleaning from a single source.

Question 7

What payment methods do you accept?

Accepted Answer

You can pay conveniently by invoice, bank transfer, or cash (by arrangement).

Question 8

Do you work on weekends?

Accepted Answer

Yes, by prior arrangement, we also carry out moves and cleaning on weekends.

Question 9

What is included in the moving service?

Accepted Answer

Our moving service includes safe transport, optional furniture assembly/disassembly, and optional packing services and materials.

Question 10

Do you offer furniture disassembly and assembly?

Accepted Answer

Yes, our trained staff will gladly handle the professional disassembly and assembly of your furniture.

Question 11

Do you provide moving boxes?

Accepted Answer

Yes, we can deliver moving boxes and other packing materials to you well ahead of the move.

Question 12

Are my belongings insured during the move?

Accepted Answer

Yes, your household goods are covered by our transport insurance throughout the entire moving process.

Question 13

Do you also do commercial moves?

Accepted Answer

Absolutely. We have a lot of experience with office and commercial relocations, minimizing your company's downtime.

Question 14

How do I calculate the volume of my move?

Accepted Answer

You can use our online calculator or arrange a free viewing where we estimate the volume for you.

Question 15

What happens if something is damaged during the move?

Accepted Answer

Should damage occur despite our utmost care, it is covered by our insurance and handled straightforwardly.

Question 16

Do you transport heavy items like pianos?

Accepted Answer

Yes, we have the necessary equipment and expertise for transporting heavy items like pianos or safes.

Question 17

Can I help with the move?

Accepted Answer

Yes, you are welcome to help in order to reduce costs. We are happy to discuss this with you beforehand.

Question 18

How far in advance should I plan the move?

Accepted Answer

We recommend contacting us at least 4 to 6 weeks before your desired date to secure your preferred slot.

Question 19

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we bring all necessary professional and eco-friendly cleaning supplies and equipment.

Question 20

Do you offer regular maintenance cleaning?

Accepted Answer

Yes, we offer regular cleaning services for private homes, offices, and commercial spaces (weekly, bi-weekly, etc.).

Question 21

Do you guarantee the quality of the cleaning?

Accepted Answer

Yes, we work according to strict Swiss quality standards and regularly check our work.

Question 22

Do you also clean windows and blinds?

Accepted Answer

Yes, professional window and blind cleaning is one of our core competencies.

Question 23

What is construction cleaning?

Accepted Answer

Construction cleaning involves rough, fine, and final cleaning of new builds or after renovations so the property is ready for move-in.

Question 24

Are your cleaning products eco-friendly?

Accepted Answer

We place great emphasis on sustainability and use eco-friendly and biodegradable cleaning products wherever possible.

Question 25

Do you also offer carpet cleaning?

Accepted Answer

Yes, we have special equipment for the professional deep cleaning of carpets and upholstered furniture.

Question 26

How is discretion ensured during office cleaning?

Accepted Answer

Our staff are contractually bound to confidentiality and work discreetly so as not to disrupt your business operations.

Question 27

Can you clean outside of our office hours?

Accepted Answer

Of course. We are happy to adapt our cleaning times to your business hours (e.g., early morning or evening).

Question 28

Will it always be the same cleaner?

Accepted Answer

For regular contracts, we strive to assign the same staff to build continuity and trust.

Question 29

What does 'with handover guarantee' mean?

Accepted Answer

We guarantee that the property management will accept the cleaning at the handover. If re-cleaning is needed, we do it for free.

Question 30

Do you have to be present at the handover?

Accepted Answer

Yes, for the final cleaning with handover guarantee, a manager from our team is always present at the official apartment handover.

Question 31

How much does a move-out cleaning cost?

Accepted Answer

The price depends on the size (number of rooms, square meters) and the level of dirt. We will gladly provide a fixed-price quote.

Question 32

Are windows and blinds included in the final cleaning?

Accepted Answer

Yes, our standard move-out cleaning includes the cleaning of windows (inside/outside) and blinds.

Question 33

Do you also clean secondary rooms like basements or balconies?

Accepted Answer

Yes, balconies, basements, attics, and garages can be included in the final cleaning upon request.

Question 34

What happens if the landlord is not satisfied with the cleaning?

Accepted Answer

Thanks to our handover guarantee, we rectify any complaints immediately and at no extra cost, right on site during the handover.

Question 35

How long does a typical final cleaning take?

Accepted Answer

Depending on the apartment size, a final cleaning usually takes 1 to 2 working days. We coordinate the date so the handover happens on time.

Question 36

Does the apartment have to be completely empty for the final cleaning?

Accepted Answer

Yes, for a flawless final cleaning, the apartment must be swept clean and completely emptied.

Question 37

What does your property maintenance service include?

Accepted Answer

Our service includes stairwell cleaning, exterior maintenance, winter service, minor repairs, and checking the building technology.

Question 38

Who is your property maintenance service suitable for?

Accepted Answer

We maintain apartment buildings, residential complexes, office buildings, and commercial properties for property managers and owners.

Question 39

Do you also offer winter service?

Accepted Answer

Yes, we offer a reliable winter service including snow removal and salting.

Question 40

Are minor repairs also carried out?

Accepted Answer

Yes, our technical maintenance team handles minor repairs like changing lightbulbs or adjusting doors.

Question 41

Is an on-call service available for emergencies?

Accepted Answer

Yes, for our property maintenance clients, we offer a 24/7 on-call service for emergencies (e.g., heating failure, burst pipe).

Question 42

How often are you on-site?

Accepted Answer

The interval (e.g., weekly, bi-weekly) is determined individually according to your needs and the property's requirements.

Question 43

What are Facility Services?

Accepted Answer

Facility Services encompass the holistic management and maintenance of buildings, including cleaning, technology, security, and exterior areas.

Question 44

Do you offer Facility Services for large enterprises?

Accepted Answer

Yes, we have the capacity and experience to offer tailored facility services even for large office and commercial complexes.

Question 45

Can I book individual services from Facility Management?

Accepted Answer

Of course. You can flexibly choose the services you need from our portfolio.

Question 46

Is there a dedicated contact person?

Accepted Answer

Yes, you will be assigned a dedicated property manager as your central point of contact for all matters relating to your property.

Question 47

Do you also create individual maintenance plans?

Accepted Answer

Yes, we analyze your property and create a tailored maintenance and upkeep plan.

Question 48

How do you ensure the quality of the Facility Services?

Accepted Answer

Through regular quality controls, trained staff, and transparent documentation of our services.

Question 49

Are your quotes binding?

Accepted Answer

Our quotes for final cleanings and moves are generally binding flat rates. There are no hidden costs.

Question 50

How are moving costs calculated?

Accepted Answer

Costs are based on the volume of goods, distance, floor level, elevator availability, and additional services like packing.

Question 51

Are there surcharges for weekend work?

Accepted Answer

Statutory surcharges may apply for work on Sundays and public holidays. Saturdays are often available at normal rates (depending on the job).

Question 52

Is VAT included in the prices?

Accepted Answer

On our quotes, we clearly state whether the prices are exclusive or inclusive of the statutory value-added tax.

Question 53

Do I have to pay a deposit?

Accepted Answer

For larger jobs or special services, a deposit may be agreed upon. This will be transparently indicated in the quote.

Question 54

Do regular customers get special rates?

Accepted Answer

Yes, for regular contracts (like maintenance cleaning), we offer attractive framework agreements and conditions.

Question 55

How high is your insurance coverage?

Accepted Answer

We hold comprehensive public liability and transport insurance covering damages up to several million francs.

Question 56

What do you do in the event of a claim?

Accepted Answer

We immediately report the damage to our insurance and ensure a quick and smooth settlement for you.

Question 57

Is the handover guarantee time-limited?

Accepted Answer

The handover guarantee is valid for the official handover appointment with the property management. We are on-site and resolve defects immediately.

Question 58

Do your employees have clean criminal records?

Accepted Answer

Yes, we require a current and flawless criminal record extract from all our permanent employees upon hiring.

Question 59

How do you ensure deadlines are met?

Accepted Answer

Through careful planning, sufficient staff reserves, and our commitment to Swiss punctuality and reliability.

Question 60

What happens if cleaning staff are absent?

Accepted Answer

In the event of illness or holidays, we immediately provide a qualified substitute so your service continues without interruption.

Frequently Asked Questions

General Questions